RETURN AND REFUND POLICY

We have a 14-day return policy, which means you have 14 calendar days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unwashed and unused, with original attached tags/stickers, and in its original packaging.. ORIGINAL PACKAGING MUST BE UNOPENED. You’ll also need the receipt or proof of purchase of item wanting to be returned.

To start a return, you can contact us via the form located on the  www.GolfCream.com homepage. 

If your return request is within the accepted time period, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question via the form located on the  www.GolfCream.com homepage

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right the best we can.

Exceptions / non-returnable items
Certain types of items cannot be returned (such as special orders, personalized items, limited edition items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us via the form located on the  www.GolfCream.com homepage

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

A 15% re-stocking fee shall be applied to all accepted returned items.

Thank you again for shopping with GOLF CREAM!